Refund & Cancellation Policy

At Sindhi Dry Fruits, we have been hand-sorting and freshness-sealing premium dry fruits since 1939. Every batch is hand-sorted and quality-checked for aflatoxin, pesticide residue, and moisture before it leaves our facility. If something is wrong with your order, we want to make it right.

This Policy explains when and how you can return, exchange, or cancel an order, and how refunds work. It forms part of our Terms of Service.

You may request a return within 7 days from the date of delivery. Returns initiated after this window will not be accepted. The 7-day period is calculated from the delivery confirmation timestamp recorded by our courier partner.

An item is eligible for return only if all of the following are true:

• The product is unopened, with the manufacturer's seal intact
• The product is in its original retail packaging with all labels, tags, and accompanying booklets
• The product has not been used, tampered with, or repackaged
• The request is raised within 7 days of delivery
• You can provide the order number and a clear photograph of the unopened product

For food-safety and hygiene reasons, the following are not eligible for return once delivered:

• Any product whose tamper-evident seal has been opened or broken
• Loose / weighed-out dry fruits sold by quantity from our loose range
• Custom hampers, personalised packs, or corporate gifting orders that have been customised to your specification
• Products marked "final sale", "clearance", or "non-returnable" on the product page
• Items damaged due to mishandling after delivery (e.g. dropped, exposed to moisture or pests at your end)

Food-safety carve-outs are required under the FSS (Labelling & Display) Regulations 2020 and standard industry practice. Once a seal is broken on packaged food, we cannot legally resell or restore it.

If your order arrives damaged, leaking, spoiled, or with a clearly missing item, please:

1. Take a clear photograph or short video of the parcel before opening, plus of the affected item, within 24 hours of delivery
2. Email us at contact@sindhidryfruits.live or WhatsApp +91-81784-74593 with your order number and the photos/video
3. Keep the original packaging until our team confirms the next step

For damaged or defective items reported within 24 hours, we will replace the item at no cost or issue a full refund (your choice), including any return-shipping charges you incur.

To start a return:

1. Email contact@sindhidryfruits.live with the subject "Return request - Order #YOUR-ORDER-NUMBER"
2. Include the reason for return and a clear photograph of the unopened product
3. Our team will respond within 48 working hours with a reverse-pickup confirmation or, if reverse pickup is not available at your pincode, instructions to ship the item back through a reliable courier

Reverse pickup is available at most pincodes through our Shiprocket logistics network. Where reverse pickup is not feasible, we will reimburse standard return-shipping charges (capped at INR 200 per parcel) once the return is approved.

Once we receive the returned item at our facility, our quality team will inspect it within 3 working days to confirm:

• The product matches the order
• The seal is intact and packaging is in resaleable condition
• No tampering or damage in transit caused by the return

You will receive an email confirming whether the return has been approved or rejected. If approved, a refund will be initiated. If rejected, we will return the item to you at no extra cost and explain the reason.

Approved refunds are processed within 5 to 10 business days through the original payment method:

• UPI / wallet / Net Banking: 5-7 business days
• Credit / debit card: 7-10 business days (depending on issuing bank)
• Cash on Delivery orders: bank transfer to a bank account you nominate; we will request your details by email and process within 7 business days of receiving them

The exact arrival of the refund into your account depends on your bank's processing time, which is outside our control. If you have not seen the refund credited 10 business days after our confirmation email, please contact us with the order number and we will provide the ARN (Acquirer Reference Number) from Razorpay so you can follow up with your bank.

A partial refund may be offered in the following situations:

• You return only part of a multi-item order
• The product shows minor signs of opening but is otherwise unused, at our quality team's discretion
• A free-shipping order is returned, in which case the standard shipping cost we incurred (up to INR 99) may be deducted from the refund
• A free gift was included with your order and is not returned along with the product

We do not offer direct product exchanges. To swap an item, please initiate a return for the original item and place a fresh order for the replacement. This keeps the process clean for tax invoices, batch traceability, and FSSAI compliance.

You may cancel an order at any time before it has been dispatched. To cancel:

1. Email contact@sindhidryfruits.live or WhatsApp +91-81784-74593 with your order number and "Cancel order" in the subject
2. We will confirm cancellation by email and initiate a full refund within 24 working hours

Once an order has been handed over to Shiprocket and a tracking ID is generated, we cannot cancel it. You may then refuse the parcel at delivery, after which it will return to us and a refund will be processed under the standard refund timeline above (minus return-shipping costs we incur).

For any return, refund, or cancellation request:

Sindhi Dry Fruits - Customer Care
Email: contact@sindhidryfruits.live
WhatsApp: +91-81784-74593
Hours: Mon-Sat, 10:00 - 19:00 IST