Shipping Policy

We ship pan-India through Shiprocket and its trusted carrier network (Delhivery, Bluedart, DTDC, Ekart, Xpressbees, India Post and others). Every parcel leaves our Delhi facility freshness-sealed, batch-coded, and protected with edible food-grade liners.

Delivery charges are calculated at checkout based on your pincode and order weight. We ship pan-India via tracked Shiprocket delivery.

Our dispatch service-level commitment:

• Orders placed before 2:00 PM IST on a working day are typically dispatched the same day
• Orders placed after 2:00 PM IST or on a Sunday or public holiday are dispatched on the next working day
• Working days are Monday to Saturday, excluding national and state holidays observed at our Delhi facility

Standard delivery timelines from dispatch:

• Delhi NCR — 1 - 2 business days
• Metro cities (Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) — 2 - 4 business days
• Tier-2 cities — 3 - 5 business days
• Remote pincodes, North-East, Andaman & Nicobar, Lakshadweep — 5 - 7 business days

Indicative timelines are based on Shiprocket carrier data and do not include delays caused by weather, public holidays, regional shutdowns, courier-network disruptions, or incorrect/incomplete addresses.

Cash on Delivery availability, order-value limits, and any handling charge are shown at checkout based on your pincode and order value. COD is not available for corporate gifting orders above INR 5,000, custom hampers, or personalised packs. If COD is not available for your order, UPI, cards, and net banking remain available via Razorpay. For orders placed via COD, your address and contact number are verified by Fastrr before the order is confirmed.

Every order is packed in our ISO 22000:2018-certified facility using:

• Food-grade inner pouches with tamper-evident seals
• Corrugated outer cartons sized to product to minimise rattle and movement
• Edible silica or food-safe absorbent where moisture-sensitive products are included
• Branded heritage outer carton for premium and gifting packs, with handwritten thank-you notes available on request

We currently ship within India only. International shipping (UAE, UK, USA, Singapore, Australia) is under development and will be launched soon, with country-specific FSSAI export documentation, customs handling, and HS-coded invoicing in place. Subscribe to our newsletter to be notified when international shipping goes live.

Once your order is dispatched, you will receive an email and WhatsApp message with:

• Order number and dispatch confirmation
• Carrier name and tracking ID
• A tracking link that shows live status from pickup to delivery

You can also track any order from your account page at /account or from the Track Order page using your order number and registered mobile number.

If a parcel has not moved for more than 5 working days, or has been marked "out for delivery" for more than 48 hours without a delivery attempt, please contact us at contact@sindhidryfruits.live with the order number. We will raise a trace request with the carrier through Shiprocket.

If a parcel is confirmed lost in transit by the carrier, we will reship the order at no cost or issue a full refund (your choice). Lost-in-transit cases typically resolve within 7 to 14 working days from the trace request.

Around major Indian festivals (Diwali, Eid, Christmas, Holi, Rakshabandhan, Karva Chauth) and during monsoon disruptions in certain regions, carrier networks operate under heavy load. Delivery may take 1 to 3 working days longer than the indicative timelines above. We will display a banner at the top of the Store to flag known delays. Plan gifting orders accordingly, with a 7-day buffer wherever possible.

Please double-check your shipping address and contact number at checkout. Orders dispatched to an incorrect address that are returned to us will be re-shipped only after you pay the additional shipping cost. If the address cannot be reached at all by the carrier ("undeliverable"), the parcel will return to us and we will refund the order value minus the original shipping cost, in line with our Refund Policy.

For any shipping question:

Sindhi Dry Fruits - Customer Care
Email: contact@sindhidryfruits.live
WhatsApp: +91-81784-74593
Hours: Mon-Sat, 10:00 - 19:00 IST